Lead, manage, and supervise a team of 200+ telecallers across various shifts or campaigns.
Set and monitor daily, weekly, and monthly targets for the team.
Ensure adherence to call quality, scripts, and pitch standards.
Conduct regular training, performance reviews, and feedback sessions.
Motivate and guide team members to improve performance and productivity.
Use CRM tools to track progress, leads, and conversions.
Resolve escalated customer issues professionally.
Maintain team discipline, attendance, and operational efficiency.