A telecaller job description outlines the daily duties and skill requirements for an employee who communicates with clients over the phone to sell products, generate leads, or answer support questions. Make Outbound Calls: Reach out to prospective or existing clients using call lists or leads to pitch offerings.
Handle Inbound Inquiries: Answer customer questions, resolve complaints, and provide product details.
Update CRM Records: Log call outcomes, customer feedback, and contact details accurately in company databases.
Qualify and Follow Up: Nurture leads, schedule appointments for senior sales teams, and track down pending interests.
Meet Performance Targets: Achieve daily and monthly goals for call duration, lead generation, or sales conversions.