1. Customer Handling & Relationship Management
Greet and assist walk-in and online customers.
Understand customer needs, preferences, and budget.
Build long-term relationships to encourage repeat business and referrals.
Maintain follow-up with prospects through calls, emails, and messages.
🚙 2. Product Knowledge & Demonstration
Maintain detailed knowledge of vehicle models, variants, features, pricing, and competitors.
Explain technical specifications in simple terms.
Conduct vehicle demonstrations and test drives.
Stay updated on new launches (e.g., latest models from brands like Toyota, Hyundai, Honda, or Tata Motors).
💼 3. Sales & Target Achievement
Achieve monthly and quarterly sales targets.
Convert inquiries into confirmed bookings.
Negotiate pricing and close sales professionally.
Promote add-on products such as insurance, extended warranties, and accessories.
📄 4. Documentation & Process Management
Assist customers with paperwork (booking forms, financing documents, KYC).
Coordinate with banks/NBFCs for vehicle loans.
Ensure compliance with dealership policies and legal requirements.
Update CRM systems with accurate customer data.
📊 5. Market Research & Reporting
Monitor competitor pricing and schemes.
Collect customer feedback.
Submit daily/weekly sales reports to management.
🤝 6. Coordination & Teamwork
Work closely with finance, insurance, and delivery teams.
Coordinate vehicle availability and delivery timelines.
Ensure smooth vehicle handover and customer satisfaction.
🎯 Key Skills Required
Excellent communication & negotiation skills
Customer service orientation
Product knowledge
Persuasive selling ability
Basic knowledge of financing and documentation
Confidence and professional appearance