Account Manager

Key Account Manager Job Description: Mission Responsible for sales of helicopters for the assigned accounts, both direct (Central and CC) or indirect (lessors, distributors, integrators, industrial partners) for Civil & Parapublic markets in India, Nepal, Bhutan, Bangladesh, Sri Lanka and Maldives (country as assigned). Lead and/or participate in the Front Office team for assigned accounts. Develop and execute Sales strategies and conduct all helicopter sales activities for her/his accounts, including cash collection. Take accountability to generate new qualified leads to convert them into bookings and also ensure smooth delivery (Entry Into Service) of the aircraft. Prepare and execute a dynamic strategy for the assigned country and market segment to ensure AH maintains 80% of market share for future business. Apply the commercial policy. Achieve booking targets and financial objectives (Gross Margin, Down payments, Cash collection) for the assigned accounts. Ensure highest levels of customer satisfaction for your assigned accounts. Responsibilities Policy & Process Apply commercial, pricing and distribution policies & processes (ex: sales funnel, demand management) Apply procurement and G&H process in anticipation for efficient and timely execution without deviations. Forecast Develop and submit to Head of Sales Sub-Region accurate forecast, for the assigned accounts Responsible for the accuracy and currency of data in CRM tools (data quality continuously at least 98%) Offers & Sales Responsible for Sales campaigns for assigned accounts as per her/his mandate, both direct (Central and CC) or indirect (lessors, distributors, integrators, industrial partners), including achievement of financial objectives (Gross margins, Down payments and Cash collection) Lead the Integrated Campaign Team, where applicable Apply the relevent offer process (Complex or Simple) before offer submission and all offers to be submitted with the required approvals. Support the preparation of winning offers with accurate sales inputs – capture plan, sales strategy, strategic paper, win price, drivers to customer satisfaction .- based on market knowledge Negotiate and conclude contracts within the delegated mandate Escalate for approval by the relevant management (Central) deviations to the policies beyond the delegated mandate Responsible for cash collection Customer relation Lead and/or participate to the Front Office team (Clear & Efficient Front Office) for the assigned accounts Be the voice of the company to the customer and external stakeholders (ONE VOICE which is ALIGNED with Internal team/ management and Airbus Values) Provide global market intelligence and competitor activity report. Customer Satisfaction Responsible for the identification and measurement of all Sales drivers of Customer Satisfaction for the assigned accounts Responsible for the continuous improvement of Customer Satisfaction with regards to Sales activities for the assigned accounts, in line with the Regional Customer Satisfaction Plan Manage customer expectations with respect to realistic solutions available to ensure minimum to no customer frustration and dissatisfaction. Strategy & Business Development Lead towards the preparation and execution of strategy to unlock the assigned developing / underdeveloped market segment with clear milestones and timelines. Support implementation of AH or Regional Business Development initiatives. Provide return of experiences. Generate new leads and convert them into sales. Excellent PowerPoint skills with a portfolio of "Board-level" strategy decks. Ability to build complex business models from scratch. Act as the strategic architect to the Head of the Sales, translating high level commercial objectives into compelling executive presentations. BDSI, Business Ethics & Compliance, AML/KYC Apply Airbus Helicopters policy Contribute to BDSI and AML/KYC Files preparation Team Goals Share competitive and market intelligence with the team to create synergies (displaying high team sprit and WE ARE ONE values). Contribute towards combined goals wherever applicable to win a campaign / strategy implementation. Demonstrate, encourage and develop Airbus Leadership Model behaviours and ways of working within teams Promote and live by the Airbus Values This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus India Private Limited Employment Type: Permanent ------- Experience Level: Professional Job Family: Sales, Marketing & Commercial Contracts By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.