Job Title: Store Manager
Location: Chennai
Department: Retail Operations
Reports To: Area Manager / Operations Head
Job Summary:
The Store Manager is responsible for the overall performance and day-to-day operations of the store, including achieving sales targets, ensuring high levels of customer satisfaction, managing staff, and maintaining store standards. The role requires leadership, operational knowledge, and a deep understanding of retail and customer service.
Key Responsibilities:
Sales & Customer Service:
Achieve store sales targets and KPIs.
Ensure excellent customer service and address complaints effectively.
Maintain strong product knowledge and ensure staff are trained on perfumes and promotions.
Team Management:
Lead, motivate, and manage the store team.
Handle staff scheduling, performance monitoring, and task delegation.
Conduct regular team meetings and training sessions.
Store Operations:
Oversee daily store activities including opening/closing procedures.
Maintain visual merchandising and display standards.
Ensure cleanliness, hygiene, and stock organization in the store.
Inventory & Cash Management:
Monitor stock levels and coordinate with warehouse or procurement for replenishment.
Conduct regular stock checks and handle stock discrepancies.
Ensure accurate cash handling, billing, and end-of-day reconciliations.
Reporting & Coordination:
Prepare and submit daily, weekly, and monthly sales and performance reports.
Communicate with management regarding store performance, staff issues, and customer feedback.
Implement company policies and operational procedures effectively.
Requirements:
Bachelor’s degree or diploma in Business, Retail Management, or a related field.
3–5 years of experience in retail, including 1–2 years in a supervisory or managerial role.
Strong leadership, communication, and organizational skills.
Experience in perfumes, cosmetics, or luxury retail is a plus.
Proficiency in POS systems and basic computer tools (Excel, Email, etc.).
Customer-focused with a problem-solving attitude.
Best Regards
Asma
9489171460