Achieve Sales Targets: Drive the store to meet and exceed daily, weekly, and monthly sales targets and Key Performance Indicators (KPIs) such as conversion rates, Average Transaction Value (ATV), and Units Per Transaction (UPT).
Financial Control: Manage the store's budget, control operational expenses, and analyze financial reports (P&L, variance reports) to maximize profitability.
Business Strategy: Develop and implement local business strategies, promotional activities, and store-level marketing initiatives to attract new customers and expand store traffic in the Noida market.
Team Leadership: Lead, motivate, and coach the sales team to deliver exceptional performance and customer service.
Recruitment and Training: Oversee the hiring, onboarding, and continuous training of new staff members on product knowledge, sales techniques, and customer service standards.
Performance Management: Conduct regular performance reviews, provide constructive feedback, and manage staff schedules to ensure optimal floor coverage and labor cost control.
Culture: Foster a positive, high-energy, and collaborative work environment.
Daily Operations: Oversee all day-to-day store operations, including opening and closing procedures, cash handling, and register reconciliations.
Inventory Control: Ensure accurate and efficient inventory management, including receiving, stock replenishment, cycle counts, and minimizing shrinkage (loss prevention).
Visual Merchandising: Ensure the store's visual presentation, displays, and layout align with brand guidelines to create an appealing and engaging shopping environment.
Compliance: Enforce all company policies, procedures, and local compliance with health, safety, and labor regulations.
Service Excellence: Ensure the delivery of a premium, customer-focused shopping experience that builds brand loyalty.
Complaint Resolution: Handle and resolve all escalated customer complaints and issues professionally and promptly, turning negative experiences into positive outcomes.
Market Feedback: Gather and analyze customer feedback, buying trends, and local market intelligence to inform product and service improvements.