Workforce Management Functional Manager

Manager - WFM (Functional) Job Summary: We are looking for a Manager with expertise in WFM to join the Human Capital Advisory team. This is a fantastic opportunity to be a part of a leading global professional services organization. The individual will support WFM client engagements across geographies. In this role, the individual will have an opportunity to work across several projects, utilizing their knowledge and experience of the WFM. The individual should be prepared to work in a dynamic environment with changing requirements and frequent interactions with onsite engagement teams and clients. Key Responsibilities: • Support client projects by leveraging deep knowledge and understanding of Time Management, Attendance, Leave Management, Labor Scheduling and other components of Workforce management processes and systems. • Demonstrated technical proficiencies in Work Force Management; take a practical/business driven approach to solving complex global WFM client challenges • Work on client projects as part of a global distributed team. Ensure quality of all work outputs, timeliness, and accuracy of content. • Lead teams in full life cycle activities for WFM systems (Discovery, Design, Configuration, Build, Testing, Knowledge Transfer, Migration and Postproduction Support). • Ensure quality of all work outputs, timeliness, and accuracy of content. Be recognized as a subject matter expert in one or more areas in the WFM domain. • Support development of thought leadership, collateral, tools, techniques, methodologies to build and enhance WFM offering within the practice. • Drive effective client communication, cadence, and build relations with client and project team counterparts across global locations. Ensure to obtain excellent feedback from the client and global project counterparts. • Perform role of counsellor and coach; define and set goals; conduct performance reviews and ensure ongoing development of the team. Qualification: Minimum 7-8 years’ quality assurance testing experience Ability to conceptualize and execute solutions for customers within the confines of the project timeline. Understanding of FTP and file transfer technologies including encryption Excellent consulting skills with attention to detail and ability to proactively manage risk Excellent analysis, change control, task management, and time management skills Excellent decision making and problem-solving skills Organized, detail oriented, accurate, responsive and results driven Understand data mapping and specification documentation Customer-focused, positive, and professional attitude Excellent written and verbal communication skills High energy and self-motivation Strong organizational skills and the ability to prioritize work in order to meet strict deadlines Possess a learning mindset and embrace complex problem-solving opportunities Analytical abilities and knowledge of Excel, Word, and PowerPoint Additional Requirements: Experience of working with US and multi-Geo clients will be an added advantage Excellent written and verbal communication skills to clearly articulate the business challenges and explain proposed solutions Seeks regular feedback and changes behavior to improve performance as appropriate Acts in accordance with legal, regulatory, and internal risk management requirements Education / Years of Work Experience: MBA HR or a equivalent Post Graduate Degree from an accredited college/university 10+ years of experience working in the field of Workforce Management, Designing Target Operating Models, Employee Experience Transformation etc. Experience Level Mid Level