Service and Infrastructure Transformation Strategist

Strategist, Service and Infrastructure Transformation Minimum qualifications: Bachelor’s degree or equivalent practical experience. 8 years of experience in consulting, strategy and operations, or service delivery roles. Experience leading change initiatives and managing executive stakeholders. Preferred qualifications: Experience in AI Operations/post launch solution maintenance and governance. Experience in successfully launching and landing AI transformation initiatives. Technical proficiency in core HR systems (e.g., Salesforce, Workday). Demonstrated ability to partner with and develop communications for executive leaders. Ability to navigate ambiguity and organizational layers effectively. Ability to analyze complex business processes, identify pain points, and identify high-impact opportunities. About the job As a Strategist, you will own the end-to-end design and execution of service and case management infrastructure transformations across People Operations (POps). Partnering with business strategy, AI, platform, and technical teams, you will translate high-level vision into scalable operational models and launch targeted go-to-market (GTM) plans that drive systemic adoption and value. You will be adept at shaping and leading projects end to end, building for future state service strategies and infrastructure, and catalyzing change for POps teams and Googlers. Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field. Responsibilities Lead high-impact, complex transformation initiatives from concept to deployment. Define strategies to address complex operational challenges, direct cross-functional teams without direct authority, and establish key performance metrics and post-launch governance to track long-term ROI. Bridge the gap between business strategy and technical solutions. Author business cases and Business Requirement Documents (BRDs) that translate complex operational and service workflows into actionable technical specifications, ensuring solutions directly align with POps priorities. Drive GTM and holistic partner solutions. Establish two-way, closed-loop feedback systems between partner organizations and STACK. Drive the successful go-to-market (GTM) activation and rollout of new service solutions, while systematically channeling business priorities and user insights back to shape future roadmaps. Drive data-backed decision-making. Analyze POps service metrics and user feedback to identify system bottlenecks, measure transformation ROI, and synthesize insights into actionable recommendations for leadership. Experience Level Senior Level