Senior Manager - AI Adoption and Workforce Transformation

Senior Manager, AI Adoption & Workforce Transformation Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA Senior Manager, AI Adoption & Workforce Transformation – plays a critical role in helping organisations reimagine the future of work through the application of agentic AI. This role is focused on guiding clients through end-to-end workforce transformation journeys — from redefining how work is structured, to embedding AI-powered ways of working at scale. The individual will work closely with senior stakeholders to redesign workflows, uplift workforce capabilities, and drive meaningful adoption of AI tools across the enterprise. Blending expertise from change management, learning, communications, and transformation, the AI Adoption & Workforce Transformation Senior Manager will design and deliver impactful experiences that help organisations transition from traditional work models to AI-enabled, human-centric operating models. Key responsibilities: Strategic Transformation Leadership: Lead client engagements focused on reimagining work, identifying opportunities to redesign roles, workflows, and operating models using agentic AI. Adoption & Change Strategy: Design and implement comprehensive adoption strategies to embed AI tools into daily workflows, ensuring sustained behaviour change and measurable impact. Workforce Redesign: Facilitate workshops and working sessions to help clients rethink how work gets done — shifting from task-based execution to AI-augmented, outcome-driven models. Client Engagement & Storytelling: Translate complex AI capabilities into clear, compelling narratives for business leaders and employees, enabling understanding and buy-in. Learning & Capability Building: Develop and deliver training, enablement programs, and experiential learning journeys to equip employees with the skills needed for the future of work. Program Delivery: Lead large-scale transformation initiatives across multiple stakeholders, ensuring alignment, momentum, and delivery of business outcomes. Innovation & Continuous Improvement: Continuously refine methodologies, frameworks, and playbooks for workforce transformation and AI adoption. Academic qualifications and certifications: Master’s Degree in Business, Communications, Psychology, Learning, Design, or related field 8–12 years of experience in change management, transformation, learning, or consulting roles Required experience: Strong experience in organizational change, transformation, or workforce enablement Ability to facilitate senior-level workshops and drive strategic discussions Exceptional storytelling and communication skills Experience designing and delivering learning or adoption programs Strong stakeholder management across business and technology teams Ability to translate emerging technologies (especially AI) into business value High adaptability in fast-paced, ambiguous environments Experience in industry, consulting or large-scale enterprise transformation is a plus Ideal Candidate Profile A seasoned professional a technology vertical in a consulting company driving large scale tech transformations & adoption Leaders from Professional Services or Customer Success teams in large Enterprise SaaS organizations like Salesforce, Workday, Pluralsight Thought leaders from Digital Adoption platform companies like Whatfix. AI Adoption or Transformation leaders within large enterprises with proven success in large scale adoption of Copilot or an enterprise SaaS products Workplace type : About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us . Experience Level Senior Level