Senior Executive - HR Shared Services (Onboarding & HR Operations)

Senior Executive Job Description – Role: Senior Executive, HR Shared Services (HRSS) Department: Human Resources (HRSS) Location: Gurugram Reporting Manager: Senior Manager - Operations Purpose of the Role To manage and execute end-to-end HR Shared Services operations, with a focus on onboarding experience, NHO execution, HR process coordination, and HRIS-driven workflow management , ensuring seamless employee lifecycle support and high-quality employee experience. Key Roles & Responsibilities 1. Onboarding & New Hire Orientation (NHO) Coordinate and manage end-to-end onboarding activities for new joiners Work towards enhancing employee experience (WOW onboarding experience) Ensure completion of mandatory New Hire Orientation (NHO) and follow-ups with employees/stakeholders Track onboarding progress and resolve delays or escalations Support NHO content development, updates, and digitization initiatives Deliver a smooth, delightful and engaging onboarding experience 2. HR Process Execution (Employee Lifecycle) Handle joining formalities, inductions, and documentation coordination Support Welcome Kit, ID, asset allocation coordination, and IT dependencies Ensure compliance with HR policies and onboarding timelines Maintain accuracy of employee data in HR systems 3. HRIS / SuccessFactors Coordination Support implementation and enhancement of onboarding (Onboarding 2.0) workflows Coordinate with internal teams (HR, IT, vendors) on HRIS process requirements and automation initiatives Assist in testing, validation, and rollout of new HR processes 4. Stakeholder Management & Coordination Collaborate with cross-functional teams for onboarding, automation, and HR projects Drive follow-ups for inputs, approvals, and timelines across stakeholders Coordinate leadership connect meetings for senior hires onboarding and inductions 5. HR Programs & Initiatives Support HR programs such as: Buddy program tracking and reporting Employee engagement initiatives Create trackers and reports for program effectiveness and adoption 6. Reporting & Documentation Maintain employee digital files, onboarding/NHO status trackers and dashboards Prepare presentations, reports, and updates for HR leadership Ensure audit-ready documentation and process adherence 7. Continuous Improvement & Automation Identify opportunities for process improvement and digitization in HRSS Contribute to Onboarding automation & Process standardization projects Key Deliverables Timely completion of onboarding & NHO Accurate HRIS data and documentation Improved onboarding experience for new joiners Efficient coordination across HR, Admin, IT, and business stakeholders Key Skills & Competencies Bachelor’s / Master’s degree in HR or related field 2–4 years of employee Onboarding expertise in HR Operations / HRSS / HR Transformation / HRIS/Understanding of HRIS (SuccessFactors preferred) Pleasing personality with good Stakeholder management and communication Attention to detail and compliance orientation Problem-solving and process improvement mindset NHO completion rate within defined timeline Onboarding TAT adherence Collecting Employee onboarding experience feedback & suggest improvements Process compliance & audit readiness Experience Level Senior Level