HR हेड

Operations Manager – Study Abroad & Migration Consultancy

Job Overview

The Operations Manager oversees day-to-day administrative and client service operations of the consultancy, ensuring smooth workflow, compliance with visa/migration regulations, and effective coordination between counsellors, partners, and clients. This role requires strong leadership, process management, and communication skills.

Key Responsibilities

• Oversee daily operations across departments (counselling, documentation, admissions, visa processing, marketing).

• Ensure smooth coordination between students, counsellors, universities, and migration partners.

• Monitor student applications, visa files, and migration documentation to ensure accuracy and compliance.

• Supervise counsellors and support staff, providing training, performance tracking, and motivation.

• Implement operational policies, procedures, and quality standards.

• Manage communication with international education partners, agents, and embassies.

• Prepare reports on student intakes, visa success rates, and business performance.

• Handle escalations related to client queries, complaints, and visa issues.

• Collaborate with the marketing team for campaigns, events, and partnerships.

• Ensure financial discipline in fee collections, service charges, and invoices.

• Keep updated with international education trends, immigration policies, and institutional partnerships.

Qualifications & Skills

• Bachelor’s or Master’s degree in Business Administration / Education / Management / International Relations.

• Minimum 3–5 years of experience in study abroad, migration, or education consultancy.

• Strong leadership, team management, and communication skills.

• In-depth understanding of admissions, visa documentation, and migration processes (USA, UK, Canada, Australia preferred).

• Excellent organizational and problem-solving abilities.

• Proficiency in CRM systems, MS Office, and reporting tools.

• Customer-focused approach with high attention to detail.

• Ability to multitask and work under pressure with deadlines.

• इस फुल टाइम रिक्रूटर / एचआर / एडमिन Job में 2 - 6 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।