Roles & Responsibilities:
1. Maintain a professional and presentable demeanor with proactive communication.
2. Handle front desk operations and courteously answer incoming calls.
3. Manage multiple phone lines, understand caller needs, and transfer calls or take messages appropriately.
4. Welcome visitors and maintain Visitor MIS records on a monthly basis using software/computer records.
5. Resolve front office issues and handle guest/visitor concerns.
6. Maintain and manage the conference room calendar and scheduling.
7. Accommodate special requests from conference room guests (e.g., making copies, arrangements).
8. Perform filing, documentation, and maintain the branch library.
9. Order and maintain office, pantry, and kitchen supplies; manage stationery.
10. Coordinate office equipment maintenance with vendors.
11. Arrange shipments of outgoing couriers and maintain records.
12. Provide administrative support to multiple departments for special projects.
13. Manage travel bookings (tickets and hotels) for employees and maintain detailed MIS records.
14. Oversee support staff management and coordination.
15. Ensure employees follow proper corporate attire and discipline.