Assistant Manager - Resource Management

Assistant Manager_Resource Manangement_Transfer Pricing • Will be accountable to lead the defined resource management strategy and processes for a designated area (BU/cluster) within a designated vertical. • Understand the current year demand for designated BU and vertical as related to the F&A plan and utilization targets. • Ensure consistency of best practices for resource management activities, while ensuring timely demand fulfilment of the designated area. • Monitor designated area’s demands throughout the year and during the long-term scheduling and ensure on-time fulfilment as per defined SLA’s/ timelines. • Work along with the Vertical leads for the designated area, RM planners to validate demand and ensure it includes level and time phasing to ensure they have all mandatory details – segment, skills, scope details enabling them to identify resources for the designated area demand. • Engaging collaboration with the US Tax resource management related to engagement needs, demand fulfillment, conflict resolution etc. • Monitor resource utilization, load distribution and over/under booking as against the utilization targets for each level. • Engage CFP’s to better understand their skills and growth areas and help them understand the process maintain their own schedule. • Staff development including supervision, training, and coaching of resource management professionals and driving change management. • Responsible for maximizing resource utilization, and proactively communicate deficits/ surplus of resources to Business and Operations Team to make hiring decisions. • Follow robust review mechanism to ensure all RM process alignments and share best practices to bring in effiencies • Keep a track on any resource gaps and work with HR and Ops team to get a view on hiring pipeline and rotation resources to fulfil demand gaps and open needs • Provide insights to the vertical Leads and assist with discussions/ actionable based on the metrics published. • Work with the business leads and other area RMs to cross utilize resources across clusters, reallocation of resources and mitigate any concerns around fulfilment gaps. • Convey and collaborate effectively with business stakeholders for resolving conflicts diplomatically. • Provide accurate data analytics, forecasts and recommended actions to drive business decisions. • Advisor of scheduling technology. • Understands and knows how to interpret data or key metrics relevant to engagement teams and/or business leaders to ensure accuracy and provide real-time visibility into availability and workforce distribution for improved forecasting, planning, and service delivery. • Analyzes key metrics and monitors employee pipeline and staff progress towards chargeable goals, including analysis of under/over utilized staff. • Assist with cross-staffing opportunities within corresponding vertical and/or service line. • Review and assessment of appropriate resource leverage across engagements (existing & new hires, tax shared services) People development and team responsibilities • Completes self and team goal setting, interim reviews, year-end reviews and provides feedback on a timely basis • Ensure an inclusive work environment to allow equal opportunity to all team members • Participate as Trainer to conduct training • Understands the skills and career goals of client facing professionals to support employee retention by conducting one-on-one check-ins. • Collaborate with managers on staffing allocations to ensure optimal staff experience and engagement requirements / priorities are met. > Responsible for timely and efficient deliverables of tasks assigned • Constant and effective business reviews and call out anomalies on timely basis • Demonstrates ability to make decisions, in a timely manner to optimize resource utilization and quality of output. • Ability to manage complex issues by applying increased knowledge. • Ability to manage multiple stakeholder relationships and engagement teams. • Initiate action to quickly resolve escalations. • Have a know on the staff manual, policies and procedures. • Take a proactive role in mentoring associates and senior associates members across clusters. • Business Review and Workload assessment – Track all the activity within the team and outside the team to highlight availability or overutilization to avoid burn outs. • Idealize and implement a robust review-mechanism – Establishing regular review processes to evaluate the effectiveness of resources management strategies, identify areas for improvement. • Share Capacity across BUs to maximize resources utilization – And aid on hiring strategy. • Empowering the people reporting to them through personalized development, coaching and mentoring and recognition of programs that unlock their full potential and drive high performance • Adapting uncertainty and ambiguity with resilience and grace, embracing change as a natural part of the journey and adapt quickly to new challenges and opportunities. • Facilitate New Hire Orientation training for the service delivery team as well as RM team. • Bachelor / PG (MBA, M Com, B.Com. BBA) with 6-9 years of experience • Proficient knowledge of MS Excel, PowerPoint and word • Effective verbal and written communication skills • People Management skills • Should be a good team player with strong coordination skills Experience Level Mid Level