Key Responsibilities:
Welcome customers and explain gaming options, packages, and pricing.
Manage customer bookings, gaming sessions, and payments.
Operate and monitor gaming PCs, PlayStation/Xbox consoles, and other gaming equipment.
Help customers with basic technical issues and game setup.
Keep the gaming area, consoles, PCs, controllers, and accessories clean and organized.
Monitor gaming equipment and report any technical problems or damage.
Maintain accurate records of bookings, sales, and daily cash transactions.
Ensure customers follow gaming centre rules and maintain a safe environment.
Assist with opening and closing the gaming centre.
Handle customer questions and complaints professionally.
Support promotions, tournaments, and gaming events when required.