Role Purpose
The Receptionist is the first point of contact for Gurukrupa and plays a critical role in creating a positive and professional impression of the organization. The role involves managing front desk operations, handling visitors, calls, basic administrative tasks, and ensuring smooth coordination between departments.
Key Responsibilities & Duties
Front Desk & Visitor Management
Greet all visitors, clients, vendors, and guests courteously and professionally
Maintain visitor entry/exit records and issue visitor passes
Inform concerned departments/employees about visitor arrivals
Ensure visitors follow company policies and security protocols
Telephone & Communication Handling
Answer incoming calls promptly and direct them to the appropriate person or department
Take accurate messages and ensure timely follow-ups
Handle basic customer or vendor inquiries professionally
Administrative Support
Maintain reception area cleanliness, discipline, and professional appearance
Handle courier, inward–outward register, and postal records
Coordinate with housekeeping, security, and pantry staff
Assist HR/Admin in documentation, data entry, and basic clerical work
Maintain office stationery stock related to front desk usage
Coordination & Support
Coordinate meeting room bookings and guest arrangements
Support internal communication between departments
Assist during audits, events, interviews, or management visits
Authority & Decision-Making
Authorized to manage front desk operations and visitor flow
Escalate issues, complaints, or unusual situations to Admin/HR
No financial approval authority