We are looking for a smart, polite, and active Front Desk Executive / Receptionist for our smartphone & gadget repair workshop in Mayur Vihar Phase 1. You will be the first point of contact for walk-in customers and incoming digital leads.
Key Responsibilities:
Customer Greeting & Walk-ins: Welcome customers visiting the workshop, understand their device repair needs (iPhone/Android screens, batteries, etc.), and coordinate with technicians.
Call & Lead Handling: Manage incoming phone calls and WhatsApp/digital queries, provide price estimates, and guide customers to the workshop.
Job Sheet & Billing: Prepare job sheets for devices coming in for repair, record customer details accurately, and handle basic billing/cash counter.
Repair Updates: Proactively update customers regarding their device repair status via calls or WhatsApp.
Requirements & Skills:
Education: Minimum 12th Pass / Graduate.
Experience: 0 to 1 year of experience in customer service, front desk, or retail operations (Mobile/Electronics background preferred).
Skills: Good communication skills in Hindi, basic computer/smartphone knowledge (WhatsApp Business, billing), and a polite, customer-friendly attitude.