Key Responsibilities:
1. Front Desk Management:
Greet clients in a professional and friendly manner.
Maintain a clean and organized reception area.
Answer incoming phone calls, WhatsApp messages, and emails.
2. Appointment Handling:
Schedule, confirm, and reschedule client appointments using clinic software.
Send reminders to clients for their appointments and follow-up visits.
Manage walk-ins and update records accordingly.
3. Client Coordination:
Provide information about clinic services, packages, and offers.
Guide clients regarding procedures, doctor availability, and consultation timings.
Maintain client confidentiality and handle queries or complaints efficiently.
4. Billing and Payments:
Generate bills and invoices.
Handle cash and card payments.
Maintain daily payment records and submit reports to the manager.