Job Title: Customer Care Executive (CCE)
Location: Giridih, Jharkhand
Company: Insono Hearing Solutions Pvt. Ltd.
Job Type: Full-Time
About Us
Insono Hearing Solutions Pvt. Ltd. is one of India's fastest-growing hearing healthcare providers, dedicated to improving lives through advanced hearing solutions and compassionate patient care.
Job Responsibilities
Handle inbound and outbound calls professionally.
Attend patient inquiries regarding hearing tests and hearing aids.
Schedule and confirm appointments for patients.
Maintain patient records and update CRM/database.
Follow up with existing and prospective patients.
Coordinate with the clinic team to ensure smooth patient management.
Resolve customer queries and provide excellent service.
Support marketing campaigns by calling leads generated through digital platforms.
Eligibility Criteria
Minimum Qualification: 12th Pass / Graduate.
Good communication skills in Hindi (knowledge of English is an advantage).
Basic computer knowledge (MS Office, WhatsApp, Email).
Prior experience in customer service, telecalling, or reception is preferred but freshers can also apply.
Friendly personality with a patient-first attitude.
Salary & Benefits
Salary: ₹10,000 – ₹18,000 per month (Based on experience).
Performance-based incentives.
Professional training and career growth opportunities.
Friendly and supportive work environment.
Working Hours
10:00 AM to 7:00 PM
6 Days Working (Weekly Off as per company policy).