रिसेप्शनिस्ट एग्जीक्यूटिव

We are looking for a Receptionist Executive to join our team at HOTEL to perform a variety of administrative tasks. As a part of this job, you will welcome guests and greet people who visit the organization/business premises. Besides this, you will also handle front-desk tasks like managing mail and forwarding phone calls. The position offers an in-hand salary of ₹18,000 - ₹20,000 and growth opportunities.

Key Responsibilities:

• Job Role & Responsibilities

  • Guest Welcome & Farewell: Greet arriving guests with warmth, assist with personalized check-ins/check-outs, and provide cordial farewells. [1, 2]

  • VIP & Repeat Guest Management: Oversee VIP arrivals and departures, escort guests to rooms, and pre-arrange special amenities (e.g., flowers, cakes for birthdays or anniversaries).

  • Complaint Resolution: Actively listen to guest concerns, resolve service issues promptly, and escalate matters to department heads when necessary. [1]

  • Departmental Coordination: Work closely with the front office, housekeeping, and Food & Beverage (F&B) teams to fulfill special requests and communicate daily occupancy updates.

  • Feedback & Database Tracking: Conduct courtesy calls, collect guest feedback forms, record logs, and update guest preferences in the property management system (PMS).

  • Upselling Services: Promote hotel facilities such as the spa, fine dining restaurants, or room upgrades

Job Requirements:

The minimum qualification for this role is 12th Pass and 1 - 3 years of experience. Other required skills include proficiency in Microsoft Office Suite, multitasking and time-management, with the ability to prioritize tasks. He/She must have a professional attitude and be an expert in written and verbal communication.

• इस फुल टाइम रिसेप्शनिस्ट Job में रिसेप्शनिस्ट में 1 - 4 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।