Job Purpose
To create an exceptional first impression by delivering a five-star hospitality experience for every visitor and ensuring smooth front office operations.
Key Responsibilities
Customer Experience
Welcome customers with warmth and professionalism.
Offer refreshments.
Manage visitor registrations.
Escort guests to sales consultants.
Coordinate customer appointments.
Ensure zero waiting inconvenience.
Maintain customer confidentiality.
Front Office Operations
Handle incoming calls professionally.
Manage meeting room bookings.
Maintain visitor records.
Coordinate courier and mail.
Assist in event coordination.
Ensure reception area is immaculate.
Monitor hospitality supplies.
Administrative Support
Coordinate with sales team.
Prepare daily visitor reports.
Manage office communication.
Assist management during VIP visits.
Support customer events.
Desired Skills
Excellent spoken English and local language.
Pleasant personality.
Grooming and etiquette.
Customer service mindset.
Computer proficiency.
Multitasking ability.
Experience
2–5 years.
Hospitality, aviation, luxury retail, or premium real estate preferred.