Office Coordinator

Company: Jeena Sikho Lifecare Ltd

Job Title: Office Coordinator

Department: Operations / Administration

Employment Type: Full-Time

Budget: ₹25,000 per month

Job Summary

The Office Coordinator will be responsible for handling day-to-day TPA and insurance-related activities along with supporting branch operations and administrative functions. The role includes coordination of TPA/insurance processes, NABH documentation, financial counselling, pharmacy coordination, and occasional reception support to ensure smooth hospital operations.

Key Responsibilities

TPA & Insurance Coordination

Handle insurance and panel patient documentation and coordination.

Maintain records related to cashless approvals and claim processing.

Coordinate with insurance companies and TPAs for patient cases.

Ensure timely submission and follow-up of required documents.

NABH Documentation

Maintain NABH-related files, records, and documentation.

Support implementation and compliance of NABH standards.

Coordinate with departments for required operational records.

Financial Counselling

Guide patients regarding treatment estimates and billing processes.

Explain insurance coverage and payment procedures to patients and attendants.

Support billing and payment coordination when required.

Pharmacy & Operational Support

Coordinate with the pharmacy team for operational support.

Assist in maintaining stock records and internal coordination.

Support overall branch administration activities.

Reception & Front Desk Support (Occasionally, as per operational requirement)

Attend patient queries and coordinate appointments.

Ensure smooth patient flow and proper communication at the reception.

Maintain patient records and basic administrative data.

Required Skills

Good communication and coordination skills.

Basic knowledge of hospital operations and patient handling.

Understanding of TPA/insurance processes preferred.

Knowledge of NABH standards will be an added advantage.

Basic computer knowledge (MS Office, Email, Excel).

Qualification

Graduate in any discipline.

Preference will be given to candidates with hospital/healthcare experience.

Experience

1–3 years of experience in hospital operations, administration, TPA handling, or front desk coordination preferred.

Key Attributes

Multitasking ability

Team coordination

Patient-centric approach

Good documentation skills

Ability to work in a fast-paced environment

Skillset Interview Questions – Office Coordinator

Can you explain the process of handling a cashless insurance claim for a patient in a hospital?

How would you coordinate with insurance companies or TPAs if there is a delay in approval or documentation?

What experience do you have with NABH documentation or hospital compliance processes?

How would you handle a situation where multiple departments (billing, reception, pharmacy, and doctor) require coordination at the same time?

If required, how would you manage front desk responsibilities such as patient queries, appointments, and maintaining patient records during peak hours?

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