Key Responsibilities
Log and track incoming client requests or complaints
Schedule appointments for technicians, engineers, or support staff
Monitor annual maintenance contracts (AMC) and service level agreements (SLAs)
Maintain logs, inventory records, and daily management reports
Communicate status updates to both customers and internal management
Required Skills & Qualifications
Clear verbal and written communication skills
Good organizational and multitasking abilities
Basic proficiency in CRM software, scheduling tools, and MS Excel
Problem-solving mindset under fast-paced or stressful conditions