होटल रिसेप्शनिस्ट

Position: Hotel Receptionist

Hotel: Middleton Inn

Location: Kolkata

Experience Required: Minimum 1 Year

Salary: ₹10,000 – ₹15,000 per month

Employment Type: Full-Time

Job Overview

Middleton Inn is looking for an experienced, friendly, and professional Hotel Receptionist with a minimum of 1 year of relevant experience to join our team. The candidate will be responsible for managing front-desk operations and providing excellent service to hotel guests.

Key Responsibilities

Welcome guests and provide professional front-desk assistance.

Handle guest check-in and check-out procedures.

Manage room reservations, bookings, and cancellations.

Answer telephone calls, WhatsApp messages, and guest inquiries.

Maintain accurate guest records and front-desk documentation.

Coordinate with housekeeping and other hotel departments.

Handle guest requests, feedback, and complaints professionally.

Prepare and maintain basic billing and payment records.

Provide information about hotel facilities, services, and nearby locations.

Maintain a clean, organized, and welcoming reception area.

Follow hotel policies and maintain high standards of guest service.

Requirements

Minimum 1 year of experience as a hotel receptionist or in a similar front-office role.

Minimum qualification: Higher Secondary (12th) or equivalent.

Good communication and interpersonal skills.

Basic computer knowledge.

Good command of English, Hindi, and Bengali preferred.

Pleasant personality with a professional attitude.

Ability to work in shifts, including weekends and holidays.

Strong customer service and problem-solving skills.

Salary & Benefits

Salary: ₹10,000 – ₹15,000 per month, depending on experience and skills.

Professional and supportive working environment.

Opportunity for career growth in the hospitality industry.

How to Apply

Interested candidates with at least 1 year of relevant experience can apply by submitting their updated resume and contact details.

Join Middleton Inn and be a part of our hospitality team.

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