Guest reception:
Greet guests warmly upon arrival, handle check-in and check-out procedures, and provide room keys and information about hotel facilities.
Reservations and booking:
Manage reservations via phone, email, and online systems, and process changes and cancellations.
Guest services:
Respond to guest requests and inquiries, provide information about local attractions, and arrange services like booking restaurants or theatre tickets.
Administrative and financial tasks:
Process payments (cash and credit card), maintain accurate guest records, and handle general office duties like filing and answering phones.
Problem resolution:
Address and resolve guest complaints in a professional and timely manner.
Coordination:
Liaise with other hotel departments, particularly housekeeping and maintenance, to ensure rooms are ready and guest requests are met.
Key skills and qualifications
Customer service skills (politeness, patience, communication)
Computer literacy and experience with hotel management software
Strong organizational and multitasking abilities
Problem-solving skills
Excellent verbal and written communication skills
Ability to work under pressure