Welcoming Guests:
Greet guests with a warm, welcoming attitude and ensure they feel comfortable and valued.
Assist guests with seating arrangements and ensure smooth table management.
Customer Interaction:
Engage with guests to understand their dining preferences, answer inquiries, and provide
recommendations on menu items.
Handle special requests, complaints, or concerns in a professional and efficient manner.
Reservation Management:
Manage reservations via phone, online booking platforms, and in person.
Coordinate with the restaurant team to ensure accurate and smooth seating arrangements.
Customer Feedback:
Collect guest feedback, both verbal and written, and report it to management to improve customer
service.
Ensure guest satisfaction throughout their visit and follow up on unresolved issues.
Promotion and Upselling:
Promote special offers, events, and new menu items to enhance guest experience.
Upsell food and beverage options to boost revenue.