Hotel Receptionist

Job Title: Hotel Receptionist - Night shift
Location: Tiruvallur
Company: Pyolliv Stays

Position Overview
The Hotel Receptionist is responsible for delivering exceptional guest experiences by ensuring a warm welcome, smooth check-in and check-out, and professional handling of guest concerns. This role requires strong interpersonal skills, attention to detail, and the ability to multitask in a fast-paced hospitality environment.

Key Responsibilities

Guest Interaction & Service

• Welcome guests upon arrival and bid them a warm farewell at departure.

• Manage check-in and check-out processes efficiently, ensuring minimal delays.

• Provide information on hotel facilities, local attractions, activities, and services.

• Handle guest complaints promptly, ensuring effective resolution and guest satisfaction.

• Assist VIP guests with arrivals, departures, and pre-registration formalities.

Operations & Coordination

• Maintain updated information on daily room occupancy, rates, promotions, and special offers.

• Coordinate with housekeeping and other departments to ensure room readiness and guest requirements are met.

• Oversee allocation of rooms and ensure special requests are fulfilled.

• Maintain accurate guest records, profiles, and preferences for personalized service.

• Collect guest feedback during departures and share insights with management.

Administrative & Financial Support

• Perform basic cashiering duties as required.

• Manage guest lockers and ensure secure custody of valuables.

• Maintain proper handovers between shifts for continuity of service.

Compliance & Professional Standards

• Adhere to hotel policies, brand standards, grooming guidelines, and hygiene protocols.

• Continuously enhance product knowledge, service techniques, and interpersonal skills.

• Demonstrate professionalism, integrity, and fairness in dealing with all guests.

Skills & Qualifications

• Bachelor’s degree/Diploma in Hospitality Management or related field (preferred).

• 0 – 2 years of experience in Hotel Receptionist/front office operations in hospitality.

• Strong communication and interpersonal skills; fluency in English (both verbal and written) is essential.

• Ability to multitask, prioritize, and work effectively in a fast-paced environment.

• Guest service orientation with a positive attitude and outgoing personality.

• Professional presentation, grooming, and demeanor.

• Flexible to work in shifts, including mornings, evenings, weekends, holidays, and overnight schedules.

Pre-Requisites

• Excellent guest interaction and listening skills.

• Strong organizational and time management skills.

• Sound decision-making and problem-solving abilities.

• Leadership and people management skills (advantageous).

• Ability to work independently as well as in a team environment.

Reporting To: Front Office Manager / Duty Manager
Working Hours: Flexible shift schedule, including weekends and holidays.

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