Greet and welcome guests with a pleasant and professional demeanor
Manage table reservations and guest waitlists efficiently
Escort guests to their tables and provide menus
Coordinate with the service team for smooth table turnover
Handle guest inquiries, special requests, and complaints politely
Maintain guest records and feedback for service improvement
Ensure the reception/entrance area is clean and well-organized
Assist in managing peak-hour guest flow and waiting time
Uphold brand standards in grooming, communication, and hospitality