Patient and visitor interaction:
Greet and welcome patients and visitors in person and on the phone.
Direct people to the appropriate departments or personnel.
Provide comfort and answer questions to minimize anxiety.
Scheduling and administration:
Schedule, confirm, and reschedule patient appointments.
Notify providers of patient arrivals.
Assist patients with filling out necessary forms.
Record and data management:
Create, update, and retrieve patient records.
Verify insurance information and patient demographics.
Maintain the confidentiality of all patient and staff information in accordance with policies like HIPAA.
Financial and billing tasks:
Collect co-pays and other payments.
Address billing questions and file third-party claims.
Process bills and prepare customer bills.
Office and staff support:
Maintain a clean, organized, and welcoming reception area.
Manage and order office supplies and equipment.
Answer multi-line phone systems and forward calls.
Communicate with medical staff and other departments as needed.
Required skills and qualifications
Excellent verbal and written communication skills.
Strong organizational and time management abilities.
Proficiency with computers, including practice management software.
Knowledge of medical terminology and healthcare procedures.
Ability to maintain patient confidentiality.
High attention to detail.
Professional demeanor.