A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
23,000 - 25,000 /महीना
Superseva Global Services Private Limited
व्हाइटफील्ड, बैंगलोर
रिसेप्शनिस्ट में 1 - 3 वर्षो का अनुभव
फुल टाइम
Company Name - Capitaland India services Pvt ltd
Role - Help desk Executive
Education - any Graduation
experience - 1 Year
Salary - 25k CTC 20k in hand
Working - 6 days (rotational shift)
location - https://maps.app.goo.gl/4wJFFw19U67v5T1S9
Role and Responsbility
Helpdesk Executive primarily focuses on customer support, query resolution, and administrative assistance. Their role does not require technical expertise but demands strong communication and problem-solving skills. Below are the key responsibilities:
• Customer Support – Address and resolve customer inquiries, complaints, and service requests via phone, email, or chat.
• Ticket Management – Log and track customer issues, ensuring timely updates and resolutions.
• Escalation Handling – Identify issues that require escalation and route them to the appropriate department.
• Data Entry & Documentation – Maintain accurate records of customer interactions, complaints, and resolutions.
• Process Adherence – Follow company policies and standard operating procedures to ensure consistent service delivery.
• Coordination with Teams – Act as a bridge between customers and internal teams like HR, finance, or logistics.
• Follow-up & Feedback – Conduct follow-ups to ensure customer issues are resolved satisfactorily and collect feedback for improvement.
• Product & Service Knowledge – Stay updated about company services and policies to assist customers effectively.
• Call Handling – Manage incoming and outgoing calls professionally to assist customers with queries.
• Report Generation – Prepare daily, weekly, or monthly reports on customer queries, complaints, and resolutions.
