A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
13,000 - 20,000 /महीना
4s Integrated Facility Management Services
वेलाचेरी, चेन्नई
रिसेप्शनिस्ट में 0 - 6 महीने का अनुभव
फुल टाइम
Key Responsibilities
Service Request Logging: Answering phones, emails, and chat messages to record facility issues (e.g., lighting, heating, cleaning).
Work Order Dispatch: Assigning maintenance tasks to appropriate internal technicians or external contractors.
Ticket Management: Tracking tickets to ensure timely resolution within specified SLAs (e.g., Code 1-3 urgency levels).
Customer Communication: Providing updates on service requests and closing out completed work orders with clients.
Vendor/Supplier Coordination: Contacting external contractors for specialized repairs.
Report Generation: Producing daily/monthly reports on ticket volume, resolution times, and team performance.
Building Access & Safety: Assisting with visitor management, security alerts, and facility security protocols.
Paradigm Integrated Facility Management Services +6
Required Skills and Qualifications
Communication Skills: Strong verbal and written communication for communicating with technicians and building tenants.
Technical Proficiency: Experience with Facilities Management (FM) software, CMMS systems, or Microsoft Office.
Customer Service: Ability to handle difficult customers calmly and professionally.
Problem-Solving: Fast, efficient troubleshooting to minimize facility downtime.
Prioritization: Ability to multitask and handle emergencies efficiently.
Experience: Previous experience in facility management, call centers, or customer support is usually preferred
