Guest Relations Executive

Job Description: Guest Relations Executive

Company: goSTOPS Hospitality Pvt. Ltd.
Department: Front Office / Guest Relations
Reporting To: Property Manager / Cluster Manager
Experience Required: 0–2 years (Freshers from Hotel Management/MBA Hospitality welcome; 1–2 years' experience in Front Office/Guest Relations preferred)

About goSTOPS

goSTOPS is one of India's leading hostel and budget hospitality chains, creating community-driven stays for backpackers and young travelers across the country's most popular destinations. We're looking for enthusiastic, guest-first individuals to be the face of our properties.

Role Summary

The Guest Relations Executive is the primary point of contact for guests throughout their stay — responsible for creating a warm, seamless, and memorable experience from check-in to check-out, while handling the operational and administrative needs of the front office.

Key Responsibilities

• Handle guest check-in and check-out procedures efficiently and courteously

• Manage reservations, walk-ins, and guest booking modifications

• Respond to guest queries, requests, and complaints, ensuring quick resolution and high satisfaction

• Coordinate with housekeeping, maintenance, and F&B teams to fulfil guest requirements

• Maintain accurate guest records, registration documents, and ID verification as per statutory norms

• Handle billing, cash/UPI transactions, and daily front-office reports

• Promote hostel activities, tours, and add-on services to enhance guest experience

• Maintain the front desk area, ensuring it reflects brand standards of cleanliness and presentation

• Support in managing OTA (Online Travel Agency) bookings and guest reviews where required

• Assist with basic troubleshooting and be the first point of escalation for on-ground guest issues

Candidate Requirements

• Graduate/Diploma in Hotel Management, Hospitality, or related field (or MBA in Hospitality); freshers welcome

• 0–2 years of experience in a front office, guest relations, or hospitality role preferred

• Excellent verbal and written communication skills in English and the local language

• Presentable, guest-oriented, and service-first personality

• Basic computer knowledge (MS Office, PMS/hotel software an advantage)

• Willingness to work in rotational shifts, including weekends and holidays

• Strong problem-solving skills and ability to stay calm under pressure

• Team player with a collaborative, can-do attitude

What We Offer

• Competitive salary as per location and experience

• PF + ESIC coverage

• Food & Accommodation (property-dependent)

• Structured career growth path — Guest Relations Executive → Senior GRE → Assistant Manager → Cluster Manager

• Exposure to a fast-growing, pan-India hospitality brand with diverse, vibrant work locations

Location

Multiple locations across India (Bangalore, Goa, Rajasthan, Himachal Pradesh, Delhi NCR, Uttarakhand, Tamil Nadu, and more) — candidates should specify location preference.

• इस फुल टाइम रिसेप्शनिस्ट Job में रिसेप्शनिस्ट में 0 - 1 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।