रिसेप्शनिस्ट फ्रंट ऑफिस मैनेजर

About BRIKitt

BRIKitt is a fast-growing PropTech company committed to delivering premium real estate and hospitality experiences. We are looking for a dedicated Reservation Executive who can manage guest reservations, coordinate bookings, and ensure a smooth customer journey.

Job Overview

The Reservation Executive will be responsible for handling guest bookings, responding to customer inquiries, coordinating with internal teams, and ensuring a seamless reservation process. The ideal candidate should have excellent communication skills, a customer-first approach, and a passion for hospitality.

Key Responsibilities

• Handle reservation inquiries through calls, emails, WhatsApp, and other communication channels.

• Manage new bookings, modifications, cancellations, and booking confirmations.

• Maintain accurate reservation records and update booking details in the system.

• Coordinate with housekeeping, operations, and guest relations teams to ensure property readiness.

• Assist guests with booking-related queries and provide accurate information about properties and services.

• Ensure timely follow-ups with customers before arrival and after booking confirmation.

• Resolve guest concerns professionally and escalate issues when required.

• Maintain high standards of customer service and guest satisfaction.

• Prepare daily booking reports and occupancy updates.

• Ensure all reservation processes are followed as per company guidelines.

Qualifications

• Bachelor's degree in any discipline.

• 1–3 years of experience in reservations, hospitality, hotel operations, front office, customer support, or guest relations.

• Excellent verbal and written communication skills.

• Good knowledge of MS Office, especially Excel.

• Strong organizational and multitasking skills.

• Ability to work in a fast-paced environment.

Preferred Skills

• Reservation and booking management

• Customer service and guest handling

• Communication and interpersonal skills

• Problem-solving and conflict resolution

• Time management

• Attention to detail

• Team coordination

• इस फुल टाइम रिसेप्शनिस्ट Job में रिसेप्शनिस्ट में 1 - 3 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।