Front Desk Receptionist

Key Responsibilities

Front Office Operations

• Oversee daily operations of Reception, Bell Desk, and Guest Services.

• Ensure smooth and efficient guest check-in, check-out, and room allocation.

• Monitor room availability, occupancy levels, and coordinate closely with Housekeeping.

• Handle cash transactions, billing accuracy, and night audit support.

• Ensure proper use of Property Management System (PMS).

Guest Relations

• Ensure high standards of guest satisfaction and service etiquette.

• Handle guest complaints, special requests, and VIP arrivals professionally.

• Maintain guest history records and repeat guest recognition.

• Coordinate welcome amenities and special arrangements.

Staff Management

• Supervise, train, and schedule front office staff.

• Conduct daily briefings and ensure staff grooming and behavior standards.

• Monitor attendance, performance, and discipline.

• Assist in recruitment and onboarding of front office personnel.

Revenue & Control

• Maximize room revenue through upselling and occupancy optimization.

• Monitor room rates, discounts, and compliance with approved tariffs.

• Control front office expenses and prevent revenue leakage.

• Ensure proper handling of cash, credit cards, and city ledger accounts.

Coordination & Communication

• Liaise with Housekeeping, Engineering, F&B, and Sales departments.

• Communicate guest feedback and operational issues to management.

• Coordinate with travel agents, OTAs, and corporate clients when required.

Compliance & Reporting

• Ensure compliance with hotel policies, statutory regulations, and safety norms.

• Prepare daily occupancy reports, arrival/departure lists, and management reports.

• Ensure adherence to government requirements (ID verification, FRRO where applicable).

Interested candidates can contact us on Cell No : 9900082893 or send resume on email ID : vinsura.ventures.hr@gmail.com

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