The Front Desk Executive is responsible for managing all front-office operations, serving as the first point of contact for visitors, handling communication channels, and providing administrative support to ensure smooth office functioning. The role requires professionalism, excellent customer service, and strong organizational skills.
Key Performance Indicators (KPIs)
1. Visitor Handling Efficiency
Target: 95% of visitors attended within 1 minute of arrival.
Measurement: Visitor feedback, timestamp of log entries.
2. Call Management Accuracy
Target: 90–95% of calls answered within 3 rings.
Measurement: Call logs, telephone system reports.
3. Reception Area Readiness
Target: Reception cleanliness and setup maintained at 100% during working hours.
Measurement: Daily checklist completion, supervisor evaluation.
4. Appointment & Meeting Room Coordination
Target: 98% error-free meeting room reservations.
Measurement: Scheduling conflicts, internal feedback.
5. Administrative Task Completion
Target: Complete assigned admin tasks within agreed timelines (95% on-time).
Measurement: Task tracking reports, manager review.
6. Customer/Visitor Satisfaction
Target: 4.5/5 average rating from visitor or internal surveys.
Measurement: Periodic feedback forms.
7. Mail & Courier Handling Accuracy
Target: 100% accuracy in receiving and dispatching courier/mail items.
Measurement: Courier log accuracy, incidents recorded.
8. Inventory & Supplies Management
Target: Zero stock-out incidents for essential front office supplies.
Measurement: Inventory logs, procurement records.
Industry - Hospitality,Spa or Aviation will be preferred