फ्रंट डेस्क रिसेप्शनिस्ट

Front Office Receptionist – NapTapGo Amritsar

Location: Amritsar, Punjab
Department: Front Office
Position: Front Office Receptionist
Employment Type: Full-Time
Experience: 0–3 Years in Hotel / Hospitality / Customer Service
Salary: As per industry standards + incentives

About NapTapGo

NapTapGo is a modern hospitality brand focused on providing guests with a comfortable, convenient and technology-enabled stay experience. We are looking for a friendly, confident and guest-focused Front Office Receptionist to join our team at NapTapGo Amritsar.

Key Responsibilities

• Welcome guests with a warm, professional and courteous attitude.

• Handle check-in and check-out processes efficiently and accurately.

• Manage room reservations, guest queries, cancellations and modifications.

• Verify guest details and maintain accurate records as per hotel policies.

• Handle front desk calls, emails and guest communications.

• Explain hotel facilities, services, policies and local attractions to guests.

• Coordinate with Housekeeping, Maintenance, Food & Beverage and other departments to ensure smooth guest operations.

• Address guest requests and complaints promptly and professionally.

• Handle cash, card and digital payments and maintain proper billing records.

• Monitor room status and coordinate with housekeeping for room readiness.

• Maintain the cleanliness, presentation and organization of the front desk area.

• Ensure proper handover of information between shifts.

• Maintain guest confidentiality and follow hotel security and operational procedures.

• Upsell room upgrades and hotel services wherever appropriate.

• Assist in creating a positive and memorable guest experience.

Candidate Profile

We are looking for someone who is:

• Guest-oriented, polite and approachable

• Confident with good communication skills

• Well-groomed and professionally presented

• Comfortable using computers and basic hotel software

• Able to handle multiple tasks during busy periods

• Good at problem-solving and handling guest concerns

• Comfortable working in rotational shifts, including weekends and holidays

• A team player with a positive and energetic attitude

Qualifications

• Graduate / Diploma in Hotel Management, Hospitality or a related field preferred.

• Freshers with good communication skills are welcome to apply.

• Prior experience in a hotel front office or customer-facing role will be an advantage.

• Good command of English and Hindi; knowledge of Punjabi will be an added advantage.

Why Join NapTapGo?

• Opportunity to work with a growing and modern hospitality brand.

• Learn and grow in a dynamic hotel environment.

• Exposure to technology-driven hospitality operations.

• Career growth opportunities based on performance.

• Employee incentives and benefits as per company policy.

Ideal Candidate

The ideal candidate should be someone who believes that hospitality starts with a smile and is passionate about making every guest feel welcomed, comfortable and valued.

Apply Now:
Join NapTapGo Amritsar and become a part of our growing hospitality team.

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