Front Desk Receptionist

Job description for Front Desk Receptionist

a.     Job Title                           :-                     Front Desk Executive

b.    Gender Preference          :-                     Female Only

c.     Age Preference                :-                     20 to 25

d.    Pay Structure                  :-                     15 to 20

e.     Reporting to                    :-                     Management

 JOB BRIEF

 A Front Desk Receptionist’s duties and responsibilities include Customer Service, Administrative Duties, Communication and Coordination, Front Desk Management, Customer Satisfaction and Feedback and Reporting

1. Customer Service

• Greeting Visitors: Welcome customers and guests warmly and professionally upon arrival.

• Answering Inquiries: Provide accurate information about services, products, and procedures. Understand the purpose of visiting guests and schedule a meeting with the concerned person.

• Service Appointment Management: Schedule, confirm, and manage service appointments.

• Customer Support: Assist with basic troubleshooting and direct customers to the appropriate department.

2. Administrative Duties

• Data Entry: Accurately enter customer details, service requests, and other relevant information into the system.

• Billing and Payments: Prepare invoices, process payments, and issue receipts.

• Documentation: Maintain organized records of customer pending enquiries, interactions, service histories, and complaints.

• Inventory Monitoring: Track accessories stock and pantry requirements and coordinate replenishment.

3. Communication and Coordination

• Internal Communication: Relay customer requests and concerns to technicians or service staff.

• Follow-up Calls: Notify customers about service progress, completion, or delays.

• Handling Escalations: Direct unresolved issues to supervisors or senior staff for further assistance.

• Upselling and Cross-Selling: Suggest additional products or services to enhance customer value during waiting time.

4. Front Desk Management

• Workspace Maintenance: Keep the front desk area clean, organized, and presentable.

• Equipment Handling: Ensure the proper functioning of phones, computers, and office equipment.

• Safety and Compliance: Follow security and safety procedures while maintaining confidentiality of customer data.

5. Customer Satisfaction and Feedback

• Problem Resolution: Address and resolve minor customer complaints efficiently.

• Feedback Collection: Solicit customer feedback on Google Business and take permission to record a short video of client comments for service improvements.

• Enhancing Customer Experience: Deliver exceptional service to ensure customer loyalty and satisfaction

6. Reporting

• Daily Activity Logs: Prepare and submit daily reports on service centre activities and customer interactions.

• Incident Reporting: Document unusual incidents and escalate critical issues to management.

• Customer Requirement: Prepare and submit a list of customer queries and requirement

Skills & Qualifications Required:

• Strong interpersonal and communication skills

• Strong English communication. Both verbal and written

• Organizational and multitasking abilities

• Proficiency in customer relationship management (CRM) systems and office software

• Problem-solving and conflict resolution skills

• Customer-centric approach with attention to detail

• Persuasive selling and negotiation abilities

• Professional phone etiquettes

• Ability to work under pressure.

• Qualification must be 12th Plus

• At least 1 year of experience in upfront customer dealing

Company Details:

www.icuresolutions.com

iCure Solutions Pvt Ltd

104, 1st Floor, Vardhman Plaza, LSC New Rajdhani Enclave, Preet Vihar, Delhi- 110092

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