Guest Check-in & Check-out: Handle guest arrivals, departures, registration, and room allocation.
Guest Relations: Welcome guests, assist with their queries, and ensure guest satisfaction.
Reservations: Handle room reservations, booking enquiries, cancellations, and modifications.
Telephone Handling: Attend incoming calls and transfer calls to the appropriate departments.
Billing & Payments: Prepare guest bills, handle cash/card payments, and maintain accurate records.
PMS Knowledge: Operate hotel software such as Opera, IDS, eZee, or Hotelogix.
Guest Complaints: Handle guest complaints professionally and coordinate with the concerned departments.
Coordination: Coordinate with Housekeeping, F&B, Security, and other departments.
Documentation: Maintain guest records, registration cards, and C-Forms.
Night Audit: Assist with night audit procedures, if required.