फ्रंट डेस्क रिसेप्शनिस्ट

Front Desk Executive – Key Result Areas (KRA) – BYOB (Night Shift job )

1. Reception & Guest Handling

Welcome all members and guests to BYOB in a professional and courteous manner.

Ensure prompt assistance to visitors upon arrival.

Maintain a positive first impression of BYOB.

2. Member Services

Assist members with inquiries, requests, and complaints.

Provide accurate information about BYOB facilities, events, and memberships.

Ensure high levels of member satisfaction.

3. Telephone & Communication

Answer incoming calls within three rings.

Transfer calls to the appropriate department.

Record and relay messages accurately.

4. Visitor & Member Registration

Maintain accurate visitor and member records.

Verify member identity where required.

Ensure proper check-in and check-out procedures.

5. Booking & Reservation Management

Handle bookings for BYOB facilities, events, and meeting rooms.

Update reservation records promptly.

Prevent scheduling conflicts and double bookings.

6. Billing & Payment Support

Process member payments, fees, and receipts (if applicable).

Maintain accurate cash and transaction records.

Coordinate with the Accounts Department for billing issues.

7. Complaint Handling

Receive and record member complaints professionally.

Coordinate with relevant departments for timely resolution.

Follow up until the issue is resolved.

8. Coordination with Departments

Coordinate with Housekeeping, F&B, Security, Sports, and Administration.

Ensure smooth communication between departments.

Escalate operational issues to the concerned manager.

9. Documentation & Reporting

Maintain daily visitor logs and attendance records.

Prepare daily, weekly, and monthly reports.

Ensure all front desk documents are updated and filed properly.

10. Grooming & Professional Conduct

Maintain proper grooming and dress code.

Demonstrate professionalism, courtesy, and confidentiality.

Follow all BYOB policies and Standard Operating Procedures (SOPs).

11. Safety & Security

Monitor visitor access and entry procedures.

Report any suspicious activities immediately.

Ensure compliance with safety and emergency protocols.

12. Administrative Support

Maintain front desk supplies and stationery.

Assist with administrative tasks assigned by management.

Support BYOB events and special activities when required.

• इस फुल टाइम रिसेप्शनिस्ट Job में रिसेप्शनिस्ट में 1 - 2 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।