Core Responsibilities
Guest & Visitor Management: Greet visitors warmly, notify staff, manage visitor logs, issue badges, and provide directions or answers to inquiries.
Telephone & Communication: Answer, screen, and forward incoming calls, take messages, and return missed calls.
Mail & Deliveries: Receive, sort, and distribute mail, packages, and faxes; prepare outgoing mail.
Administrative Support: Schedule appointments, manage calendars, photocopy, file, and perform data entry.
Office Maintenance: Keep the reception area tidy, presentable, and stocked with necessary supplies; monitor inventory and place orders.
Security: Maintain security by monitoring logbooks and following established procedures.
Key Skills & Qualifications
Communication: Excellent verbal and written skills for professional correspondence and client interactions.
Organization: Strong organizational skills with great attention to detail.
Multitasking: Ability to handle multiple tasks simultaneously, like calls and visitor greetings.
Technical Skills: Proficiency with office software (MS Office Suite) and scheduling tools.
Personal Attributes: Courteous, professional, problem-solving, and able to work independently.
Typical Environment
Monday to Friday, standard business hours (though this can vary).
A central hub for internal and external communications.
Supportive role for HR, Operations, and other departments.