Front Desk Executive
Clanclean Laundry & Dry Clean Services
Job Responsibilities
Open the store sharp at 10:00 AM every working day.
Maintain cleanliness and proper arrangement of the front desk and display area.
Wear the company brand uniform during working hours.
Prepare and report all previous day orders and pending updates.
Handle customer calls professionally and communicate order status and service details.
Assist walk-in customers by understanding their service requirements, generating bills on CRM, and tagging garments properly.
Send invoices and order details to customers through WhatsApp using the CRM system.
Coordinate with customers for pickup locations and schedule pickup requests accordingly.
Manage and direct riders for pickups, deliveries, and transfer of ready orders to the nearby CR Road store.
Maintain daily expense records and update the expense sheet regularly.
Operate and maintain both CRM software and Laundry Pro application simultaneously with accuracy.
Submit end-of-day reports to the Operations Department.
Properly close the store at the end of the shift and mark attendance/out timing.
Supervise supporting staff and ensure the store opens on time and operates smoothly every day.
Skills Required
Good communication and customer handling skills
Basic computer and CRM knowledge
Ability to manage riders and store operations efficiently
Punctual, responsible, and disciplined attitude
Ability to work in a fast-paced service environment
Job Location
Laxmi Nagar, Delhi