Welcome guests and assist with check-in/check-out processes.
Handle guest inquiries, complaints, and service requests professionally.
Maintain positive relationships with guests and ensure customer satisfaction.
Coordinate with housekeeping, food & beverage, front office, or other departments.
Manage reservations, bookings, and guest records.
Provide information about facilities, services, and local attractions.
Follow up on guest feedback and resolve issues promptly.
Ensure adherence to company service standards and policies.
Maintain reception/front desk appearance and professionalism.
Support customer retention and loyalty initiatives