फ्रंट डेस्क एग्जीक्यूटिव

Designation - Front Office Executive

Experience - Mini 2 years (Hotel Experience )

JD -

Guest Relations: Greet guests warmly upon arrival, assist with check-in/check-out procedures, and provide personalized assistance throughout their stay to ensure a memorable experience.

Reservation Management: Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail.

Front Desk Operations: Manage the front desk area, including answering phone calls, responding to emails, and handling guest requests promptly and professionally.

Payment Processing: Process guest payments, handle cash transactions, and maintain accurate records of financial transactions.

Room Allocation: Coordinate room assignments based on guest preferences, availability, and special requests.

Information Dissemination: Provide guests with information about hotel facilities, services, and local attractions, assisting them in making the most of their stay.

Problem Resolution: Address guest concerns and complaints promptly, seeking solutions to ensure guest satisfaction and retention.

Team Collaboration: Work closely with other departments, including housekeeping and maintenance, to ensure seamless guest experiences and resolve any issues that may arise.

Administrative Duties: Perform general administrative tasks, including filing, data entry, and maintaining guest records.

• इस फुल टाइम रिसेप्शनिस्ट Job में 1 - 3 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।