The Front Desk Executive will be the first point of contact for patients and visitors at the diagnostic center. The role involves greeting patients warmly, managing appointments, handling calls, coordinating with departments, managing billing and reports, and ensuring a pleasant experience through empathetic and efficient service.
Greet patients and visitors in a polite and professional manner.
Register patients accurately in the system and verify required documents.
Schedule and confirm appointments for various diagnostic tests.
Handle incoming and outgoing calls politely and efficiently; respond to patient queries or connect calls to the concerned department.
Follow up with patients through calls for appointment confirmation, report collection, or feedback.
Provide information about services, procedures, and preparation instructions.
Coordinate with laboratory, radiology, and billing teams for smooth workflow.
Handle billing, payments, and ensure correct entry of patient details.
Maintain cleanliness and discipline at the front desk area.
Ensure timely delivery of reports and address any patient concerns with empathy.
Support the team in maintaining confidentiality and compliance with medical protocols.
Excellent communication and interpersonal skills.
Empathy and patient-centric approach in all interactions.
Strong call-handling and coordination abilities.
Good organizational and multitasking skills.
Basic computer knowledge (MS Office, Hospital Management Software).
Ability to stay calm and courteous under pressure.
Professional appearance and positive attitude.