Front Desk Executive

Hiring: Front Office Executive / Receptionist

We are hiring a Front Office Executive / Receptionist for a reputed healthcare organization.

Job Details

• Salary: ₹13,000 – ₹18,000 CTC per month

• Gender: Male & Female

• Qualification: Graduate (Any Discipline)

• Experience: Minimum 1–2 years in:

  • Clinic Management

  • Retail Outlet Management

  • Diagnostic Centre Operations

Department

Operations

Employee Benefits

• PF

• Medical Insurance

• Incentives

Job Purpose

The primary responsibility of this position is to assist and serve patients by greeting them, scheduling appointments, maintaining records, and handling front office operations efficiently.

Key Responsibilities

Front Office & Reception Duties

• Welcome patients and visitors courteously, both in person and over the phone.

• Handle inquiries and direct patients appropriately.

• Schedule and manage patient appointments effectively.

• Maintain patient records and ensure confidentiality of personal and financial information.

• Coordinate with doctors and healthcare staff to ensure smooth patient flow.

• Handle billing procedures, payments, and patient account updates.

• Maintain reception area cleanliness and professionalism.

• Assist patients during emergencies and provide necessary support.

• Maintain office inventory and coordinate equipment servicing when required.

• Follow company policies and operational procedures.

Reception & Help Desk Responsibilities

Reception Desk

• Issue tokens to patients for queue management.

• Call patients according to token numbers.

• Process billing and collect payments.

• Verify prescriptions and update patient details in the system.

• Handle corporate and referral patient documentation.

• Mark urgent cases in LIS as required.

• Manage report receiving and dispatch procedures.

• Submit daily cash collections and documents to the Accounts Department.

Help Desk

• Greet doctors and assist visitors.

• Respond to patient inquiries politely and efficiently.

• Arrange wheelchairs or stretchers for emergency cases.

• Schedule diagnostic tests and doctor consultations.

• Dispatch reports during non-report hours.

• Coordinate with polyclinic chambers and support business development activities.

Grooming & Professional Standards

Male Candidates

• Short hair

• Clean shave

• Clipped nails

• Proper uniform

Female Candidates

• Neatly tied hair

• Light makeup

• Proper uniform

Required Skills

• Positive body language

• Good communication skills

• Professional appearance

• Confidence and politeness

• Strong coordination and multitasking abilities

Additional Expectations

• Maintain proper shift handover procedures.

• Report 15 minutes before scheduled duty time.

• Follow duty rosters and operational guidelines strictly.

• Ensure priority tasks are completed accurately and efficiently.

Interested candidates may contact:

📞 7044436167

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