Core Responsibilities
Patient Greeting: Welcome patients, families, and vendors in person or on the phone with a polite and helpful.
Check-In & Registration: Verify patient identification, collect demographic details, and assist with medical intake and insurance forms
Call Management: Answer multi-line phone systems, screen calls, take detailed messages, and route inquiries to the correct hospital departments.
Appointment Scheduling: Book, reschedule, or confirm patient appointments and notify medical staff of arrivals.
Record Maintenance: Update electronic health records (EHR) while keeping patient information strictly confidential.
Billing Support: Process patient payments, collect co-pays, and answer basic financial inquiries.