Job Summary:
The Front Office Supervisor is responsible for overseeing the daily operations of the front desk and ensuring exceptional guest experiences. This role involves supervising front office staff, coordinating check-in/check-out procedures, handling guest inquiries and complaints, and maintaining smooth operational efficiency.
Key Responsibilities:
Supervise, train, and mentor front office staff to ensure high performance and excellent guest service.
Oversee front desk operations, including check-in, check-out, reservations, and guest inquiries.
Maintain accurate records of room occupancy, guest accounts, and billing transactions.
Resolve guest complaints and concerns promptly and professionally.
Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations.