Core Responsibilities
Visitor Management: Welcome and greet guests and clients, direct them to the appropriate person or department, and ensure a positive first impression.
Communication: Answer, screen, and forward incoming calls, take messages, and respond to inquiries via phone, email, and in person.
Mail and Deliveries: Receive, sort, and distribute mail, packages, and other deliveries to the correct individuals or departments.
Office Maintenance: Keep the reception area clean, tidy, and well-organized, and ensure necessary stationery and office supplies are stocked.
Administrative Support: Perform various administrative tasks, including scheduling appointments and meetings, filing, photocopying, and maintaining records.
Security: Adhere to office security procedures and control access to the premises.
Inventory: Monitor and reorder front office supplies and manage inventory as needed.
Key Skills and Qualifications
Professional Demeanor:
Maintain a polite, professional, and courteous attitude in all interactions.
Communication Skills:
Excellent verbal and written communication skills are necessary to interact effectively with visitors and staff.
Organizational Skills:
Strong organizational abilities are needed to manage multiple tasks, maintain records, and keep the front desk area organized.
Multitasking:
The ability to handle various responsibilities simultaneously in a fast-paced environment is crucial.
Tech Proficiency:
Familiarity with office equipment (e.g., phones, printers, photocopiers) and common software, like Microsoft Office, is often required.
Education:
A high school diploma or equivalent is typically required, with some employers preferring post-secondary education in business administration.