Front Desk Executive

Job description

Role & responsibilities

Job Description Front Office Executive(Telugu, Hindi, and English,).

Job Title: Front Office Executive
Location: Hyderabad,Chennai
Experience Required: Minimum 1 Year

Job Summary

We are looking for a professional and customer-focused Front Office Executive for a hospital environment. The candidate will be responsible for managing patient interactions, appointments, billing coordination, and front desk operations while ensuring excellent patient service.

Roles & Responsibilities

• Welcome and assist patients and visitors at the reception/front desk.

• Handle patient registration, appointment scheduling, and follow-ups.

• Manage inbound and outbound calls professionally.

• Coordinate with doctors, nurses, and other departments regarding patient appointments and queries.

• Maintain patient records, files, and data entry in hospital software/CRM.

• Guide patients regarding consultation procedures, billing, and reports.

• Handle billing coordination, payments, and receipt generation.

• Ensure proper queue management and smooth patient flow.

• Respond to patient inquiries and resolve basic complaints politely.

• Maintain cleanliness and professionalism at the reception area.

• Prepare daily reports and update management when required.

Requirements

• Minimum 1 year of experience in hospital or healthcare front office.

• Excellent communication skills in (Telugu, Hindi, and English,).

• Basic computer knowledge and familiarity with hospital management software.

• Strong interpersonal and customer service skills.

• Ability to work in rotational shifts if required.

• Professional appearance and positive attitude.

Qualification

• Any Graduate

• Preference for candidates with hospital or clinic experience.

Contact Details

Phone: 9398810081
Email: sowjanya@dishha.com

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