Key Responsibilities:
Front Office & Reception Duties:
Greet and receive all visitors in a professional and friendly manner.
Manage incoming phone calls, direct them to the appropriate departments, and take messages when necessary.
Maintain the reception area, ensuring it is clean, organized, and presentable at all times.
Manage visitor logbooks and ensure proper visitor protocols are followed.
Handle incoming and outgoing couriers and mail.
Guest Relations Duties:
Coordinate and manage appointments, meetings, and client visits with internal teams.
Ensure that guests are offered refreshments and attended to promptly.
Gather client feedback and report issues or suggestions.
Administrative Support:
Maintain calendars, meeting room bookings, and coordination of office events.
Assist with basic data entry, filing, and documentation related to client services.
Support office operations including ordering supplies, printing documents, and scheduling maintenance when required.