Support to parents:
Assisting them with scheduling doctor's appointments / lab tests, etc. as needed
Helping fulfill prescriptions
Keeping their medical reports updated
Checking in on them through home visits
Any additional supportive health-related assistance required by parents
Accompany parent to the hospital / doctor whenever required
Assist with admission / discharge process as required
Handling emergencies
Wellbeing calls 2x per week
Support to NRIs:
Keep the children up to date on their parent's health status
Handle the application (keep the parent's profile and documents updated)
Keep communication ongoing
Important: Someone in this role will be highly empathetic, kind, caring and patient towards both the parent and the NRI. They will need to enjoy working with and dealing with people and all the good and bad that comes with it.